Job

Job description

The Home Office
Salary: £22,400 - £26,400 (National: £22,400 and London: £26,400)

Locations: Bedford, Belfast, Birkenhead, Birmingham, Bootle, Cardiff, Corby, Croydon, Dover, Durham, Feltham, Glasgow, Hemel Hempstead, Leeds, Liverpool, London, Manchester, Newcastle-upon-Tyne, Newport, Peterborough, Plymouth, Portishead, Portsmouth, Ramsgate, Salford, Sheffield, Solihull, Southport, Stoke-on-Trent, Harmondsworth

Help to deliver outstanding customer service at the heart of the Home Office.

The team

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Customer Services Group brings together Asylum & Protection, His Majesty’s Passport Office and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK..

The role

As an Administrative Officer, you’ll receiving extensive full-time training, and then – depending on the team and location – take on a number of responsibilities. These could include undertakingtasks such as managing file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer enquiries. You might also be involved in the scanning and digitising of customer supporting evidence, updating relevant databases and files, and ensuring case files are decision-ready for casework, appeals or removal processes.

Other tasks could include telephone call handling, booking appointments, escorting customers, conducting face-to-face identity interviews, facilitating language analysis interviews and helping to maintain our database of freelance interpreters. Depending on business need and the specific team you’re working with, you might also be requested to perform a number of other additional duties.

This role offers an excellent opportunity to develop your skills and build your career in an exciting and inclusive environment, with ongoing training and development opportunities.

About you

Regardless of the team you join, you’ll possess the ability to make accurate decisions by collating and analysing relevant information. It’s essential that you have good written and verbal communication skills, and be capable of changing priorities while working quickly and efficiently. Ready to work independently and closely with your colleagues as you achieve shared goals, you’ll also be comfortable using a range of IT platforms and packages.